Customer Success Manager - Commercial

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

ROLE OVERVIEW

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms.

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

Essential Experience

• At least 4 years of work experience in account management, Customer Service or Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Skills & Experience

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement-oriented
• A solid understanding of live and on-demand streaming media technologies
• Must be prepared to work occasional non-standard hours and occasional travel

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

(EEOC STATEMENT)
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-TR
#LI-Remote
#LI-United States 

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Event Specialist – Part Time

United States - Charlotte

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. 

Role Overview: 

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. 

Event specialists are responsible for: 

1. Providing an enhanced ON24 experience for customers and attendees 
2. Managing live events 
3. Customer training 
4. Event troubleshooting and escalation 

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline driven environment are critical components of this role. 

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies. 

Responsibilities:  

• Provide customer trainings prior to live event 
• Manage and monitor live event ensuring success 

• Perform event related tasks, such as edits, answering audience member technical questions, and other administrative tasks related to role 
• Act as product and subject matter expert 
• Providing technical support and guidance 
• Drive customer satisfaction with excellent customer service 
• Perform webinar and virtual event related activities as necessary 
• Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends 

Skills & Experience:  

• Knowledge of live streaming content 
• Excellent troubleshooting, problem-solving and strategic thinking skills 
• Ability to work independently 
• Awareness and understanding of Internet browser software, webcam configurations/set up, and Windows/Apple operating systems 
• Well organized and able to provide high quality work 100% of the time 
• Ability to work on multiple priorities and/or projects simultaneously 
• Sense of urgency to provide a rapid response to client requests 
• Excellent listening and communication skills, both verbal and written 

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 

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#LI-EAST
#LI-UnitedStates

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Customer Onboarding Manager

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

ROLE OVERVIEW

Customer Onboarding Managers (COMs) are responsible for effective and successful coordination of setup, implementation, training, and maintenance on various ON24 Products and Platforms for our new customers. You will educate, help solve open items, and ensure smooth adoption of our products. This is a role which requires an organized individual, who is comfortable interfacing with clients, and handling multiple projects with both long and short timelines. While working closely with sales, services, customer success, and integrations you will use your strong project management skills to consistently meet customers’ goals and expectations within onboarding.

This is a remote position.

Responsibilities:

• ON24's Customer Onboarding Project Managers play an essential role in driving the adoption of ON24's solutions.​ 
• You’ll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with ON24.​ 
• Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame and shape their strategic account plan for the year.​ 
• Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle.​ 
• Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track.​ 
• Possess strong project management, problem solving, critical thinking, and written and verbal communication skills with a demonstrated application of those skills.​ 
• You will own these projects end to end, defining all stages of the project lifecycle, highlighting all risks and mitigation as well as identifying issues, escalating where required and resolving issues throughout the project process.​ 
• You will be responsible for managing complex projects end to end, owning the relationship with customers during the onboarding period.​ 
• You will also be responsible for supporting the delivery (and adoption) of complex new product functionality to our customers.​ 
• Excellent interpersonal and client facing skills, driving an exceptional client experience.​ 
• Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships.​ 
• High technical aptitude and attention to detail with strong follow through.​ 
• Highly effective working independently with little supervision and comfortable making difficult decisions.​ 

Skills & Experience:

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline 
• Strong Internet and Web technical skills including intermediate knowledge of HTML 
• Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce 
• Excellent organizational, planning, and communication skills 
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented 
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level A solid understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs 
• General knowledge of Marketing processes including Marketing automation and/or CRM systems 
• Must be prepared to work occasional non-standard hours and occasional travel 

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

 

 

(EEOC STATEMENT)

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

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#LI-Remote 
#LI-United States 

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Senior Azure - GCP Cloud Engineer

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.  

Role Overview: 

This role is responsible for providing cloud platform engineering and operations support to the critical applications hosted in Azure platforms primarily and GCP as secondary support. This includes working directly with the product engineering team to identify the requirements and help facilitate setting up the targeted cloud infrastructure along with consulting and collaborating DevOps, Infrastructure and other relevant parties to ensure that the platform meet the required scalability, observability and security as per the requirements and standards. This position is under the Cloud Engineering organization. 

Responsibilities:  

• Act as a Subject Matter Expert to the organization for Azure cloud platforms with respect to cloud platform engineering and operations practices 
• Design, develop, and build the cloud infrastructure architecture 
• Expert in GKE, Kubernetes service mapping, configuration, and monitoring setup 
• Experience in cloud native platforms – Redis, Confluent Kafka, Hashicorp Vault, and database platforms 
• Advanced experience in working with DevOps tools chain - Gitlab, Jenkins, Helm, Terraform, ArgoCD, Ansible, Nexus 
• Experience with monitoring solutions such as New Relic, Grafana & ELK 
• Provide advanced system administration, operational support and problem resolution for a large complex cloud computing environment in Azure  
• Write Infrastructure as Code to Manage and Operate end-to-end lifecycle operations (monitoring, alerting, security, cost optimization, configuration, backup etc.) in production environments 
• Design, create, develop, own and maintain operational procedures for onboarding, managing cloud environments to meet defined SLAs 
• Diagnose, troubleshoot public cloud related issues escalated by service desk teams or routed via incident management 

Skills & Experience:  

• At least 5 years of cloud platform engineering and cloud operations experience in a high-tech environment with an overall 7-10 of years of experience in the IT 
• Must have worked at least 3 years in Azure cloud platform 
• Strong understanding of DevOps and Agile practices 
• Hands-on experience with DevOps tools, CI/CD Pipeline, Terraform, Helm, Ansible, Kubernetes, Docker  
• Experience with the configuration and implementation of IaaS, PaaS and Infrastructure as Code 
• Azure or GCP or AWS certification is a must 
• A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities 
   

Preferred qualifications: 

• GCP experience is a plus 
• Excellent communication skills 
• The ability to work effectively with all levels of the organization, and the ability to meet deadlines 

 

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
• Generous PTO policy and wellness days to log off and recharge   

• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days 
• Employee Stock Purchase Plan  
• 401K Plan with employer match  
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development  
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

  

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.  

Apply Here

Executive Assistant

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.  

Role Overview: 

The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the CRO, CMO, and COO. 
 
The Executive Assistant also serves the executive management team; organizes and coordinates executive outreach and external relations efforts as directed; and oversees special projects. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. 
 
The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. 

Responsibilities:  

• Completes a broad variety of administrative tasks for the CMO, CRO, and COO, including but not limited to: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. 
• Plans, coordinates and ensures the CMO’s, CRO’s, and the COO’s schedule is followed and respected. Provides "gatekeeper" and "gateway" for direct access to their time and office. 
• Communicates directly, and on behalf of the CMO, CRO, and COO, with Board members and staff as directed. 
• Provides a bridge for smooth communication between the CMO, CRO and COO, and internal departments; demonstrating leadership to maintain credibility, trust, and support with all office staff. 
• Works closely and effectively with the CMO, CRO, and COO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. 
• Successfully completes deliverables with a hands-on approach, limited direction, and accuracy. 
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures. 
• Senior Management Liaison 
• Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all or parts of meetings to note take and follow up with the executive team as needed 
• Assists in coordinating the agenda of executive team meetings and off-sites, and all staff meetings 
• Spearheading the planning of President's Club

Skills & Experience:  

• Bachelor's degree preferred 
• Strong work tenure: three to five years of experience supporting C-Level Executives in a technology environment 
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media platforms 
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail 
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners 
• Expert level written and verbal communication skills 
• Demonstrated proactive approaches at problem-solving with strong decision-making capability 
• Experience with event planning - President’s Club is a plus 
• Highly resourceful team player, with the ability to also be extremely effective independently 
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response 
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment 
• Forward looking thinker, who actively seeks opportunities and proposes solutions 

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
• Generous PTO policy and wellness days to log off and recharge   
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days 
• Employee Stock Purchase Plan  
• 401K Plan with employer match  
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development  
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.  

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Signal Operations Engineer - APAC

Australia - Sydney

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JOB SUMMARY

A Signal Operations Engineer - APAC is responsible for supporting the technical aspects of ON24’s Signal Operations in APAC.  This includes, but isn’t limited to the live acquisition of audio and video feeds, the audio/video encoding and delivery of those streams to ON24’s distribution paths (media servers & CDNs) for ON24’s webinars and virtual events.  They handle Signal Operations support tickets that are submitted to the department by internal and external teams.  They support the Signal Operations staff and handle advanced requirements.  Signal Operations Engineers also maintain the infrastructure and participate in the implementation of new systems and technology.  This position requires an individual who is extremely knowledgeable, is detail oriented, can work under stressful live event conditions, can multitask and possesses solid technical, production and customer service skills.   

JOB RELATIONSHIPS

Reports to:                                      Senior Manager, Signal Operations
Organizational Unit:                     Signal Operations - Streaming
Workers Supervised:                     none
Location:                                         APAC
Classification:                                 Full-Time / Exempt

JOB RESPONSIBILITIES

• Provide support on issues impacting live events.
• Address event support tickets & calls related to signal acquisition and operations.
• Work directly with sales, clients, network teams, and event coordinators on the technical parts of the signal acquisition and stream delivery of an ON24 webinar.
• Handle the operation of advanced signal events and services.  This can involve various event, server-side, and encoder configuration, and working with client facing IT and event teams.
• Perform ongoing maintenance of the Signal Operations infrastructure, equipment, and servers: encoders, media servers, VCU’s, audio/video devices, workstations, broadcasting, etc. This includes installation, troubleshooting, and working repair/support tickets with vendors.
• Have a complete understanding of ON24’s platform including new and existing streaming media and encoding technology.
• Familiar with broadcasting infrastructure and procedures.
• Provide escalation support to Signal Operators (must be reachable when on-call via cell phone after-hours).
• Address issues and new requirements with vendors; including Telco and CDN.
• Use knowledge and experience to train the team and create or update documentation.
• Perform and understand Signal Operator duties.
• Available during after-hours/ outside normal business hours or weekend events or tests, as needed.
• Multilingual is preferred but must be fluent in English. 

  ESSENTIAL EXPERIENCE

• 2 to 4 years experience supporting an information technology, streaming media, or broadcast operations environment, with knowledge of Linux and Microsoft operating systems administration, or experience with video and audio production.
  
• Experience with:
  • Live encoding applications (Wirecast, OBS, FMLE, etc.)
  • Videoconferencing technologies (H.323 & H.320, SIP, webrtc)
  • Live streaming servers, such as Wowza Streaming Engine & Adobe Media Server
  • Video conference applications (Pexip, Vonage, etc.)
  • Log analysis and troubleshooting
  • Vyvx and video fiber transmission (HD-SDI/ASI)
  • Video & audio engineering and audio/video calibration
  • Content Delivery Networks (CDN)
  • Networking and PC hardware (Wireshark experience a plus)
  • Audio and video codecs
  • Cable plants and signal routing devices
  • Broadcast systems & infrastructure (Evertz is preferred)
  • Knowledge of Freeswitch and Asterisk is a plus

ESSENTIAL SKILLS

• Knowledge of videoconferencing, media streaming formats, signal acquisition, webcasting, and a/v production is required.
• Strong customer service skills and the ability to interact with clients over the phone.
• Troubleshooting skills and solid understanding of basic computer and networking concepts.
• Ability to learn quickly and tackle new and technically complicated problems with courage and tenacity.
• Detail oriented, an organized thinker and able to work in stressful conditions.
• Solid communication skills, multi-tasking and prioritization skills, and the ability to act decisively in a rapidly changing environment.
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.

PHYSICAL REQUIREMENTS
(N=NEVER) (O=OCCASSIONAL) (F=FREQUENT) (C=CONTINOUS)

• SITTING (C)
• STANDING (O)
• WALKING (O)
• LIFTING CARRYING (O) – if Y how many lbs – 50
• KNEELING (O)
• CLIMBING (N)
• PUSH/PULL (O)

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Chief Marketing Officer

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. 

Role Overview: 

ON24 is seeking a Chief Marketing Officer to help shape and tell this story at scale. Our CMO will work side by side with CEO Sharat Sharan and the rest of executive team in driving all aspects of marketing 
(product marketing, brand, communications, AR/PR, content creation, and all of digital and modern demand generation marketing). This leader will be tasked with building and managing an exceptional marketing organization capable of driving a new level of visibility and awareness for ON24 and its products. Our CMO will leverage this awareness to help define and shape not only this company’s go-to-market strategy but also the growing 
digital experience category. 

Responsibilities:  

• Own all aspects of a global marketing organization from demand generation, growth, product marketing, corporate marketing, brand, AR/PR, etc. 
• Drive operational excellence. At ON24’s scale and current growth rate, making marketing a well-oiled global machine is absolutely critical. 
• Tell the ON24 story. Define a narrative that amplifies the digital experience category and position ON24 as the undisputed leader of this category. 
• Effectively convey ON24’s differentiation in the market based on a thorough understanding of the needs of its customers and the competitive landscape. 
• Develop and deliver messaging that elevates above the technology story into the articulation of C-level business value. 
• Build an efficient, metrics-driven demand generation machine. Generate leads at scale. 
• Be a face of ON24. Act as one of the key outward faces of the company in both the customer and analyst communities. 
• Recruit, build, and motivate a high-quality global marketing organization. Empower the team to grow and thrive. Develop a winning culture that supports high-energy interaction, responsiveness, attentiveness, and high integrity. 
• Fully understand the ON24 business, the opportunities in front of it, and the market dynamics that govern it in order to identify growth opportunities within enterprise customers. 
• Partner closely with sales, customer success, and the SDR organization to provide and gather insights on customer requirements and to develop messaging surrounding the enterprise market. 
• Partner with senior management, particularly CEO, Sharat Sharan, to promote and communicate the ON24 brand, products, and value proposition. 

Skills & Experience:  

• Demonstrated leadership in running global enterprise marketing teams for a variety of audiences and a broad solution portfolio. 
• A strategic thinker capable of managing all aspects of marketing and setting the overall direction for the marketing organization. 
• Deep experience in building and running a modern, complex demand generation organization. 
• Strong experience in product marketing - synthesizing customer/market research to develop messaging, positioning, and packaging for B2B products. 
• An analytical leader who is metrics and KPI-driven. 
• A high horsepower executive who leads from the front. 
• You’re naturally curious and have a passion for technology. You can dive in and use innovative next generation platforms and tactics to tell the next phase of the ON24 story. 
• You bring a creative yet pragmatic approach to marketing and problem-solving. You’re credible but can also foster big ideas. You paint the vision and own it. 
• Success as a leader and manager. Strength in hiring great people. You’ve built high-performance teams and have a network that can be leveraged. You’re a world class talent scout and coach. 
• Experience scaling a SaaS business over $200M in revenue. 
• Must have managed a team greater than 40 people. 
• A 4-year Bachelor's degree. An MBA is preferred. 

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
• Generous PTO policy and wellness days to log off and recharge   
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days 
• Employee Stock Purchase Plan  
• 401K Plan with employer match  
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development  
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 

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Senior Customer Campaign Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

Role Overview:

ON24 is looking for a Senior Customer Campaign Manager to build and execute multi-channel campaigns and sales plays focused on our mature customer audience. This role directly influences pipeline and billings. Campaigns will focus on our upsell products and services and our expansion and attach products: Engagement Hub, Target, Go Live, and Forums.

This role is a great opportunity to grow our footprint within established customers and work closely with other campaign managers, sales, and marketing leadership. This is a highly visible role at times working directly with the CEO.

Responsibilities:

Execution

• Build and execute campaigns that fit the needs of our mature customer accounts.
• Suggest and implement new tests and ideas within campaigns.
• Incorporate campaigns into the broader campaign framework.
• Build campaigns based on intent signals agreed upon by the broader marketing team.
• Work closely with the customer marketing team to align with initiatives happening in immature customer accounts.
• Build, monitor, and launch sales plays to the various cohorts within our mature customer segment, aligning to company positioning and messaging.

Collaboration

• Coordinate with all teams within marketing to ensure campaigns are being built and launched on time.
• Communicate regularly with customer success and account management leaders to ensure campaigns are meeting account needs.
• Collaborate with other campaign stakeholders within ON24 marketing.
• Work closely with customer success and sales leadership directly responsible for customer accounts.

Reporting + Optimization

• Monitor the results of campaigns, looking for areas to optimize and improve.
• Watch for gaps in pipeline coverage across customer sales segments and report to and workshop with leadership.
• Work with marketing operations to ensure campaigns are properly tracked.
• Watch for intent signals within customer accounts.

Skills And Experience:

• BA/BS in Marketing or related field.
• 5+ years of B2B marketing experience.
• 3+ years of campaign management/integrated marketing.
• Experience working with customer accounts a plus.
• Experience with ON24 a plus.
• Comfortable working in a nimble environment.
• Understanding of the funnel and how customer marketing fits in the funnel.
• Experience working tightly with sales and an understanding of sales language.
• Intimate understanding of the relationship between marketing, customer success, and sales.
• Experience executing strategic integrated campaigns.
• Understand how a marketing tech stack works together to provide data needed to build customer segments, campaigns, and sales plays.
• Experience reporting on campaigns using Marketo, Salesforce.com, and DOMO.
• Experience using analytics to draw insights and continually optimize campaigns.
• Strong analytical, problem-solving, and decision-making skills.
• Data driven mindset.
• Strong project management skills, highly organized and strong attention to detail.
• Motivated, self-starter attitude, ready to come to the table with ideas.
• Ability to work independently as well as in a team-oriented environment.
• Excellent written and oral communication skills.

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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Senior Product Marketing Manager

United States - Remote

Apply Here

ON24 is a leading sales and marketing platform for digital engagement, delivering insights to drive revenue growth. The ON24 platform makes it easy to create, scale, and personalize webinars, virtual events, and multimedia content experiences. ON24 serves more than 2,100 customers worldwide, including 3 of the 5 largest global technology companies, 4 of the 5 largest US banks, 3 of the 5 largest global healthcare companies, and 3 of the 5 largest global industrial manufacturers.

This product marketing role will focus on the ON24 virtual event products, ON24 GoLive and Virtual Conference. The Senior Product Marketing Manager role within the Platform Product Marketing team will act as a key partner for the content and demand generation teams by helping develop, improve, and align content to the needs of our business for these two core products. You will be responsible for creating compelling messaging for each stage of your products customer journey, building engaging messaging for multiple audience segments, and assessing the performance of messaging to keep evolving the approach. You will also partner with SMEs across the business including Product Managers, Solution Engineers, Sales, Support, and Services to ensure we are successfully articulating the value of our products across the customer lifecycle.

Responsibilities:

• Support the execution of the ON24 GoLive and Virtual Conference messaging and positioning for go-to-market programs with cross-functional partners.
• Support the product release cycles with product trainings, GTM materials, and related enablement content.
• Develop clear, customer centric platform messaging, positioning, and narratives that can scale to many audiences.
• Work closely with the internal competitive analyst to deepen understanding of market trends, win-loss, and competitive strategy.
• Establish an ongoing content strategy, and distribution plan to support the customer at each stage of the journey with our Demand Generation teams and Content teams.
• Craft high-quality enablement content for customers, field teams, and channel partners. This includes blogs, presentations, guides, webinars, demos, and more.
• Work closely with the Customer Team and Demand Generation teams to drive more awareness and pipeline of ON24 GoLive and Virtual Conference.

Skills and Experience:

• Bachelor’s Degree in Marketing or related field
• 3-5 years of B2B product marketing and/or content marketing experience (SaaS preferred)
• Experience with a content experience platform is a plus
• Thrive on identifying and responding to opportunities for improving how to market a product to customers
• Experience leading cross-functional initiatives to drive customer adoption, monetization, and retention
• Deep understanding of the enterprise buyers’ journey and key personas
• Experience marketing to enterprise B2B, SMB B2B, and marketing upsell opportunities
• Excellent analytical and problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver outcomes
• Ability to distill technical concepts or product concepts into compelling narratives
• Passion for writing and developing compelling content for all stages of the funnel
• Comfortable working in a rapidly growing company with a fast-paced working environment

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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Senior Director, Marketing Operations

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

ON24 is looking for a Senior Marketing Operations Director to ensure the Marketing team has an effective strategy, makes sound investment decisions, and is accountable for hitting well-defined targets. In this role, you will simplify our data, and evolve from read outs to insights that shape our strategy and action.

Reporting to the VP of Demand Generation, you will work closely with Marketing Leadership, Revenue Operations, and Sales leaders to support Marketing across the globe, supporting our cross-functional Global GTM team.

Responsibilities

Strategy

• Set appropriate goals for Marketing that align to the company’s overall initiatives and strategy.
• Manage Marketing Operations team to guide priorities, allocate resources and establish cross-team strategy on technology governance, forecasting/analytics, and marketing investment.
• Support creation of measurement framework to assist with spend allocation decisions, campaign execution, and internal storytelling.

Analytics

• Monitor, measure, and analyze the effectiveness of marketing initiatives and programs across the entire lifecycle of the revenue funnel.
• Regularly inform stakeholders across marketing, sales, and revenue operations of insights on marketing performance to ensure cross-functional alignment on the best possible data-driven marketing strategy.
• Deliver quarterly, monthly and weekly reports based on various use cases, including C level, GTM team, regional marketing team as well as other global team members.
• Align the marketing reporting methods and data with cross functional teams to ensure reporting consistency at the company and department levels.

Process & Optimization

• Analyze and advise on database issues, data clean-up efforts, and work cross-functionally to achieve overall business database objectives.
• Support data hygiene in Salesforce, including building and maintaining account hierarchies and developing best practices.
• Partner closely with sales leadership and Revenue Operations to continually improve and refine lead scoring, waterfall metrics, lead flow process, and ensure optimal flow through the lead lifecycle.

Technology

• Responsible for the end-to-end ownership and management of parts of the marketing technology stack, tools, and relevant integrations, including Bizible, LeanData, 6Sense, and Demandbase One.
• Partner with relevant stakeholders in Demand Gen and Revenue Operations to support their use of additional tools, including DOMO, Salesforce, Marketo, Monday.com, and Drift.

Skills And Experience

• 10+ years of experience in marketing strategy & operations either in-house or at a marketing agency
• BA/BS Degree or equivalent working experience
• Advanced proficiency with Salesforce CRM
• Advanced knowledge of Marketing Automation systems (Marketo)
• Advanced knowledge of Marketing attribution modeling (Bizible ideal)
• Working knowledge of DOMO
• Experience with ON24 a plus
• Proven track record and comfort with a swiftly changing landscape
• Proven track record of scoping and implementing tech-enabled solutions to meet business needs and drive growth
• Strong project management skills and ability to work on many projects simultaneously
• Experience working tightly with sales and an understanding of sales language.
• Intimate understanding of the relationship between marketing, customer success, and sales.
• Strong analytical, problem-solving, and decision-making skills
• Data driven mindset
• Motivated, self-starter attitude, ready to come to the table with ideas
• Ability to work independently as well as in a team-oriented environment
• Excellent written and oral communication skills

Perks & Benefits

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.  

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Marketing Specialist

Japan -

Apply Here

* Japanese follows English（日本語は英語の概要の後に続きます）

The Marketing Specialist, Japan role will be responsible for the successful implementation of local campaigns, programs, and events using the modern demand generation methods working closely with the Japan Marketing Director. The objective is to quickly drive pipeline growth through net-new names, Sales Qualified Leads (SQLs); then track and report on the results. This role is best suited for a driven, high achiever with proven ability to develop B2B marketing programs both on the strategic and tactical level in a start-up organisation.

The successful candidate is an energetic and creative problem solver with excellent communication and project management skills, strong attention to detail and good analytical skill with experience executing marketing campaigns which have delivered results within a B2B marketing environment.

The position will be based in Tokyo (Currently 100% remote, but the office is located in Shibuya). When borders reopen there will be some travel opportunities throughout the year to Australia and San Francisco.

JOB RESPONSIBILITIES

• End-to-end management of marketing campaigns across multiple channels including webinars, emails, website, and field events aligned with company growth objectives for net-new customer acquisition, customer growth and retention
• Sales enablement to provide content and ensure adequate follow up to MQLs generated from marketing campaigns to convert to SQLs
• Selection and coordination of activities designed to optimise brand as well as generate marketing qualified leads for sales include tradeshows / conferences and smaller executive events
• Management of localisation projects and review of localised content
• Management of the Japan Marketing Programs Calendar
• Weekly vendor and partner management
• Budget tracking, invoice management & reporting
• Performance monitoring and tracking

ESSENTIAL SKILLS

• 2 - 3 years of B2B marketing experience in the Japanese market, preferably in a SaaS environment and bonus points if in Martech
• Outstanding project management and prioritisation skills
• Strong communication and presentation skills – ability to communicate effectively with internal and external stakeholders, including vendors and clients
• Team-oriented and collaborative work style with a can-do attitude
• Motivated self-starter who thrives on working in a fast-paced start-up environment
• Native in Japanese and proficient in English (both written and spoken)
• Some experience with a marketing automation tool preferably Marketo
• Experience with CRM system preferably SFDC
• Experience in localisation reviews
• Some experience with Adobe creative suite (Illustrator, InDesign, Premiere Pro, etc.) and a Web CMS such as WordPress, bonus points
• An ability to analyse data to manage ROI

ON24 is a leading sales and marketing platform for digital engagement, delivering insights to drive ​revenue growth. ON24 serves more than 2,100 customers worldwide, including 3 of the 5 largest global technology companies, 3 of the 6 largest US banks, 3 of the 5 largest global healthcare companies, and 3 of the 5 largest global industrial manufacturers. Through interactive webinars, virtual events, and personalized content experiences, ON24 provides a system of engagement powered by AI for businesses to scale engagement, conversions, and pipeline to drive revenue growth. The ON24 Platform supports millions of professionals a month who are totaling billions of engagement minutes per year. ON24 is headquartered in San Francisco with global offices in North America, EMEA, and APAC. For more information, visit www.ON24.com.

＜日本語＞

マーケティングスペシャリスト（日本担当）は、ON24のデマンドジェネレーションチームの一員として、日本担当マーケティングディレクターとともに、最新のデマンドジェンの手法を使い、日本国内のキャンペーン、プログラム、イベント（オンラインおよびオフライン）の実行をご担当いただきます。その目的は、新規顧客のリード獲得やSQLを通じてパイプライン創出を加速し、結果を追跡・報告することとなります。このポジションは、スタートアップ組織で、B2Bマーケティングを戦略的かつ戦術的に実行したい、目標達成意欲の高い方に最適です。

ON24は、B2Bマーケティング業界でマーケティング実務経験のある方で、コミュニケーション能力とプロジェクトマネジメント力に長け、細部への注意力と客観的な分析力を持って、エネルギッシュかつ創造的に課題解決ができる方を求めています。

オフィス所在地は渋谷ですが、現在100%リモートワークとなっています。コロナ禍の状況が収まり次第、オーストラリアやサンフランシスコ等の海外出張も年1-2回発生します。 

業務内容

• マーケティング施策の実行：ウェビナー、フィールドイベント、Eメールなど、あらゆるチャネルを駆使して、マーケティングの実行とプロジェクト管理を行い、新規リード獲得、顧客育成・維持を支援する。
• セールスイネーブルメント：SQL創出のために、SDRや営業メンバーが適切に顧客フォローアップができるようコンテンツを提供する。
• 施策の選定と調整：ON24の認知度向上とSQL創出に最適な外部展示会やカンファレンス、エグゼクティブイベントを調査し選定する。
• ローカリゼーション：マーケティングコンテンツの翻訳プロジェクトの管理と翻訳レビュー
• マーケティングカレンダーの管理
• ベンダーおよびパートナーマネジメント
• 予算や請求書の管理
• パフォーマンスのモニタリングと追跡

求めるスキルや経験

• 2 - 3 年のB2Bマーケティングの全般的な実務経験（SaaSビジネスが望ましい。さらにB2Bマーテク業界だとボーナスポイント！）
• 優れたプロジェクトマネジメントスキル
• 高いコミュニケーション能力 - 社内外のさまざまなステークホルダに対して効果的なコミュんケーションが取れる方
• チームワークを重視し、協調性を持って業務を遂行できる方
• スピード感のあるスタートアップの環境を楽しめる、意欲的なセルフスターター
• 日本語がネイティブであり、業務に支障のない英語力（読み書き・会話）
• MAツール使用経験（Marketoの経験はボーナスポイント）
• CRMシステム使用経験（SFDCの経験が望ましい）
• 翻訳プロジェクトとレビューの経験
• その他のマーケティング関連アプリケーション使用経験：Adobe Creative Suite (Illustrator, InDesign, Premiere Pro, etc.) やWeb CMSの経験はボーナスポイント！
• データ分析やROI管理の能力

ON24について

 ON24は営業パイプライン向上を支援する、B2B営業・マーケティング向けデジタルエクスペリエンスプラットフォームです。世界2100社以上の導入企業を有し、世界5大テクノロジー企業のうち3社、米国6大銀行のうち3社、世界5大ヘルスケア企業のうち3社、世界5大工業メーカーのうち3社が含まれます。インタラクティブなウェビナーやオンラインイベント、パーソナライズされたコンテンツ体験を通じて、ON24はAIベースのSystem of Engagement (SoE) を提供し、企業のエンゲージメント向上やコンバージョン向上から売上につながるパイプライン向上を支援しています。ON24は毎月数百万人の視聴者インララクションをサポートし、そのエンゲージメント時間は年間数十億分にもお呼びます。ON24は、サンフランシスコに本社を置き、北米、EMEA、APACにグローバルオフィスを構えています。詳しくは、www.on24.co.jp をご確認ください。

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Marketing Manager, EMEA

United Kingdom - London

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ON24 is seeking an ambitious Customer Marketing Manager, EMEA who will be responsible for designing and implementing an effective marketing strategy to engage and retain existing customers throughout all stages of the customer journey.

The right candidate must be passionate about creating highly engaging campaigns to drive retention, expansion, and advocacy. This role is best suited for a detail-oriented, high achiever with proven ability to create B2B marketing strategies to improve customer engagement, product adoption and retention.

RESPONSIBILITIES

• Create strategies and programs for key customer segments that inform, educate, and delight our most valuable customers – and drive adoption, expansion, and retention
• Design, manage and report on integrated customer marketing campaigns and events to meet renewal, increase expansion objectives and customer delight
• Integrate campaign programs to fuel user generated content and surface advocacy opportunities
• Operationalise existing customer story and references program in region
• Partner with Customer Success, Services and Account Management teams to build strategic, scalable programs for renewals, QBRs and expansion
• Work closely with marketing operations/Center of Excellence (CoE) to build scalable, multi-channel experiences across website, email, advertising, webinars and in-product communications
• Connect with global stakeholders including NA Customer Marketing, product marketing and content creators to build content strategy, educating on product adoption and awareness for expansion

QUALIFICATIONS

• Relevant experience in B2B SaaS Marketing, preferably around customer stories and retention
• Experience using marketing, sales, and customer success technologies such as Marketo, Salesforce, Totango, Pendo and/or ON24
• Ability to think creatively while making decisions based on data
• Motivated self-starter who thrives in fast-paced marketing environments
• Teamwork skills a must, proven ability to collaborate with other functions in the company
• Ability to execute multiple projects simultaneously and complete projects with tight deadlines

(We’re striving to be an equal opportunities employer and as inclusive as possible here at ON24, starting with our application and hiring process. Having hired and onboarded multiple people physically and remotely, all across the globe, we have developed our ways of working to ensure new joiners feel part of our team - that being said - please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience).


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Account Executive, Commercial - DACH

Germany - Berlin

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

ROLE OVERVIEW

Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Responsibilities:

• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into UK
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

 

Skills & Experience:

• Fluent in English & German
• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

 

EEOC STATEMENT

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.


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Vice President, Enterprise Sales

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

We are seeking a VP, Enterprise Sales to lead a team of ambitious, high performing sales reps, and help ON24 expand our footprint in the marketing and sales digital engagement market.

Responsibilities

• Own and drive new enterprise logo acquisition and revenue growth across North America/Americas
• Consistently manage and maintain a high quality pipeline that is sufficient to cover the revenue plan
• Hit quarterly and yearly profit and revenue targets.
• Develop a successful enterprise sales playbook and create operating efficiencies, key metrics, KPIs, and communication processes for the organization.
• Routinely provide updates on sales progress and pipeline data.
• Hire, manage, mentor, and coach a world-class enterprise sales team.
• Develop a winning culture that supports high-energy interaction, responsiveness, attentiveness, and high integrity.
• Fully understand the ON24 business, the opportunities in front of it, and the market dynamics that govern it in order to identify growth opportunities within enterprise customers.
• Partner closely with marketing, customer success, account management, and the SDR organization to provide and gather insights on customer requirements and to develop messaging surrounding the enterprise market.
• Be a face of ON24. Partner with senior management, particularly CRO, Jim Blackie, and CEO, Sharat Sharan, to promote and communicate the ON24 brand, products, and value proposition.

Skills & Experience

• You are an exceptional enterprise sales leader with a strong track record of delivering results in both large company and growth company environments.
• You have experience developing winning teams, solution based sales methodology and strong operational management discipline.
• Experience selling enterprise SaaS to the C-Suite. This is a consultative, complex, business-line sales process. Ideal experience in selling into marketing organizations.
• A focus on closing large, multi-product multi-year deals in new enterprise accounts across the Americas within a $200M+ revenue, high-growth software company.
• You are a hunter at heart and you're hungry for results. You’re a sales executive who likes to get his/her hands dirty and can jump into deals when necessary.
• A development-oriented leader and coach who can teach, transfer knowledge, and drive results from others.
• You are passionate about building, cultivating, and ensuring the success of your team.
• You’re an analytical problem solver. Your decisions are informed by data, and you know how to use analytics to draw insights to continually optimize sales strategies.
• You’re inquisitive and innovative. You bring a “test and learn” mentality to the organization.
• You promote a culture of deep curiosity and continuous learning.
• Deep knowledge of sales and reporting tools, such as Salesforce and DOMO.
• Outstanding verbal and written communication skills, with the ability to communicate a company’s vision to the market.
• A history of partnering with senior executives to drive a culture of honesty, collaboration, and direct communication.
• You have a positive attitude, are energetic, upbeat, and professional.
• A 4-year Bachelor's degree. An MBA is preferred.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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#LI-United States

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Account Manager - Enterprise

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. 

Role Overview: 

The Account Manager, role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly. 

Responsibilities:  

• Leverage relationships in an assigned set of existing accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales. 
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references. 
• Track, organize, and close a large number of pending renewal opportunities. 
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed. 
• Conduct presentations and product demonstrations. 
• Achieve all individual activity and revenue targets set by the company. 
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com. 
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 

Skills & Experience:  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers. 
• Ability to create successful sales strategies for ON24 products and/or services. 
• Must possess highly developed organizational, planning and management skills. 
• Strong detail orientation with numbers, follow through and contract details. 
• Must have superior written and oral communication skills. 
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements. 
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint. 
• Creativity, persistence, integrity, curiosity, and the will to succeed. 
• 2-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred. 
• Demonstrated experience in developing new business relationships and expanding into other divisions 
• A true hunter mentality who strives for the close. 
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations. 
• Strong technical aptitude. 
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience. 

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
• Generous PTO policy and wellness days to log off and recharge   
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days 
• Employee Stock Purchase Plan  
• 401K Plan with employer match  
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development  
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

EEOC: 
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 

#LI-CS1
#LI-Remote
#LI-United States

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Country Manager - Japan

Japan -

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new and existing customers across Japan. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience.
• Fluent in Japanese & English.
• 6+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

 Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Business Development Manager, Enterprise Content Marketing

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.  

Role Overview:

Are you a high-energy, motivated, and driven individual committed to taking on a new and exciting role? As an important member of ON24’s product evangelism team, you’ll be responsible for sales of the ON24 products to ON24’s existing Enterprise installed base and new customers. If you are smart, ambitious, and passionate about selling a leading content marketing solution that revolutionizes the way marketers connect with their audience, engage customers and drive demand, then we want to hear from you.

Responsibilities:

• Consultative sales approach targeting our existing client base and new prospects
• Partnering with ON24 AEs, drive new business for our newest content marketing platform – Enterprise Engagement Hub
• Sell to Marketing decision makers, Web and IT departments
• Drive best practices and strategy in executive business reviews with our key customers
• Achieve all individual activity and revenue targets set by the company.
• Log activity in salesforce.com
• Keep current with all ON24 product information, pricing, and contract terms. 
• Able to simplify and articulate marketing technology stack in complex scenarios
• Bring back customer feedback to influence ON24’s product roadmap
• Remote work environment; however traveling expected when prospects and customers requests in person meeting 

Skills & Experience:

• 4-8 years of sales experience with a B2B sales at a software company. SaaS sales experience a plus; selling into marketing, web teams and IT departments preferred.
• Experience hosting and conducting customer facing presentations, demos and executive briefings.
• Experience partnering with sales and marketing in key initiatives tied to demand gen
• Strong sales IQ, marketing knowledge, and technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various marketing topics and Internet technologies to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• High confidence in working with matrixed enterprise clients
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

 Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans 
• Generous PTO policy and wellness days to log off and recharge  
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan 
• 401K Plan with employer match 
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development 
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness 

 EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.  

#LI-CS1
#LI-Remote

Apply Here

Account Executive - Enterprise (APAC)

Australia - Sydney

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new and existing customers across Asia Pacific. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Skills & Experience 

• Located in Singapore or Sydney
• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

 Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face.

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans 
• Generous PTO policy and wellness days to log off and recharge  
• 20 paid company holidays + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan 
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development 
• Fitness and wellness perks including ClassPass 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-APAC 

Apply Here

Account Executive, Commercial 1 - Southeast

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. 

Role Overview:  

Are you a high-energy, motivated sales rock star looking for a place where you can make a real impact? As an Account Executive at ON24, you’ll drive new business for our best in class self-service webcasting platform Elite. If you’re smart, ambitious, and passionate about selling a marketing solution that is truly revolutionizing the way marketers create and distribute content, then we want to hear from you.  

 Responsibilities:   

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers in high-growth companies.  DMs include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.  
• Conduct online presentations and product demonstrations.  
• Consult with prospects to determine the best solutions for their specific needs.  Recommend solutions, prepare and present proposals and get contracts executed.  
• Achieve and exceed individual activity and revenue targets.  
• Log sales activity (prospecting, opportunities, revenue, and next steps) in Salesforce.com.  
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.  
• Keep current with all ON24 product information, pricing and contract terms. 

 Skills & Experience:   

• A true “hunter” mentality who strives for the close.  
• Demonstrated experience driving new business with all levels of contacts within and organization.  
• Successful track record of achieving and exceeding quotas.  
• Ability to implement and drive sales strategies for ON24 products and/or services.  
• Must possess highly developed organizational, planning and management skills.  
• Strong detail orientation with numbers, follow through and contract details.  
• Must have superior written and oral communication skills.  
• Enjoy working in a fast-paced, quota-driven environment with changing needs and requirements.  
• A Bachelor's degree in communication, business, marketing, or related field or relevant experience  
• 1 - 3 years of direct sales experience, ideally B2B sales at a software company.  
• SaaS sales experience a plus; selling into marketing, corporate communications and/or training preferred.  

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans   
• Generous PTO policy and wellness days to log off and recharge    
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days  
• Employee Stock Purchase Plan   
• 401K Plan with employer match   
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development   
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 

#LI-CS1
#LI-Remote
#LI-SOUTHEAST

Apply Here

Sales Development Representative (German Speaking)

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. 

Role Overview: 

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Sales organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions and will also have access to our Mentorship Program to learn from ON24’s top salespeople. 

Successful SDRs have an opportunity, and will be mentored and trained, to become a quota-carrying Account Executive. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment. 

ON24 Sales is a high-performance environment with the expectation that each SDR will manage their business professionally and continually strive to achieve over quota. Team members who are consistent with their activity, strategy, approach, and attainment of sales performance targets are well compensated. 

Responsibilities:  

• Uncover, qualify, nurture, and build the sales opportunity pipeline for the DACH region. 
• Calling marketing-generated (inbound) leads in primarily $100M+ accounts to qualify and schedule meetings for the Sales 
• Calling companies (outbound) to schedule meetings for both the Enterprise and SMB Acquisition sales teams. 
• Miscellaneous tasks such as email campaigns, managing website chat, and other tasks. 

Skills & Experience:  

• A hunter mentality to find and cultivate new business. 
• Degree or equivalent years of experience preferred. 
• Experience and previous success with prospecting and selling via phone. 
• 2 years of demand generation or inside sales experience with a technology sales or related organization preferred. 
• Proven success in a role with weekly, monthly, and quarterly targets. 
• Must be a self-starter who is able to drive self towards goals. 

#LI-AS

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Account Executive, Mid-Market - Central

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.  

Role Overview: 

Are you a high-energy, motivated sales rock star looking for a place where you can make a real impact? As an Account Executive at ON24, you’ll drive new business for our best in class self-service webcasting platform Elite. If you’re smart, ambitious, and passionate about selling a marketing solution that is truly revolutionizing the way marketers create and distribute content, then we want to hear from you.  

 Responsibilities:   

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers in high-growth companies.  DMs include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.  
• Conduct online presentations and product demonstrations.  
• Consult with prospects to determine the best solutions for their specific needs.  Recommend solutions, prepare and present proposals and get contracts executed.  
• Achieve and exceed individual activity and revenue targets.  
• Log sales activity (prospecting, opportunities, revenue, and next steps) in Salesforce.com.  
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.  
• Keep current with all ON24 product information, pricing and contract terms.  

Skills & Experience:   

• A true “hunter” mentality who strives for the close.  
• Demonstrated experience driving new business with all levels of contacts within and organization.  
• Successful track record of achieving and exceeding quotas.  
• Ability to implement and drive sales strategies for ON24 products and/or services.  
• Must possess highly developed organizational, planning and management skills.  
• Strong detail orientation with numbers, follow through and contract details.  
• Must have superior written and oral communication skills.  
• Enjoy working in a fast-paced, quota-driven environment with changing needs and requirements.  
• A Bachelor's degree in communication, business, marketing, or related field or relevant experience  
• 1 - 3 years of direct sales experience, ideally B2B sales at a software company.  
• SaaS sales experience a plus; selling into marketing, corporate communications and/or training preferred.  

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans   
• Generous PTO policy and wellness days to log off and recharge    
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days  
• Employee Stock Purchase Plan   
• 401K Plan with employer match   
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development   
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.   

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 

#LI-CS1
#LI-Remote
#LI-CENTRAL

Apply Here

Vice President - Enterprise Account Management

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

ROLE OVERVIEW

Leading ON24’s Global Account Management Sales Team, this individual will support our growth efforts within companies of 250m+ ARR and ensure the team retains and grows its customers while articulating the value of ON24. This is an excellent opportunity for an experienced, high-energy individual who is ready to lead a team of 2 front line Directors and 12 to 15 Enterprise Account Managers.  Additionally, the leader will also influence, provide direction and lead of the account management teams located in EMEA and APAC even though they will be reporting to the local general managers.

Responsibilities:

• A Leader leading and managing directors and individual contributors
• Day to day sales management activities including mentoring, account planning, performance management, metric pacing, pipeline generation, and forecasting
• Develop executive relationships and serve as a liaison between the company and customer
• Deal maker who can help the team drive multi-year and auto renewal contracts with revenue growth
• Collaborate effectively with other Sales, Customer Success, and cross-functional teams
• Work closely with marketing teams to find new areas of growth in customer base
• Align closely with the ON24 International (EMEA & APAC) teams to help grow international business
• Keep current and help train the team on ON24 product information, competition, and market landscape
• Identify and help implement opportunities to improve sales and business processes in alignment with the operations team
• Consistently achieve high customer retention and grow the customer base by executing strategies for renewal contracts that maximize contract value while protecting and enhancing the customer relationship
• Run forecast process for the global account management teams
• Present to the Executive Team on a consistent basis

Skills & Experience:

• 10+ years of direct sales experience for a B2B SaaS company, Martech preferred
• 5+ years of building & leading a strong team
• Experience selling into marketing is preferred
• Demonstrated experience in developing and retaining existing accounts
• Demonstrated experience of conducting online sales presentations and product demonstrations
• Highly proficient in SFDC, MS Excel and Powerpoint
• Strong technical aptitude
• Strong presentation and written skills
• A Bachelor's degree required; MBA preferred

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

 

(EEOC STATEMENT)

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

#LI-Remote
#LI-United States

Apply Here

Senior Revenue Accountant

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.  

Responsibilities:

• Manage and perform monthly activities related to the global revenue close including journal entries, balance sheet reconciliations, and SOX controls
• Review customer arrangements and external communications for proper revenue recognition in accordance with company policy and ASC 606.Assist the team with computation of SSPs and related compliance in accordance with ASC 606.
• Assist with preparation and review of various internal and external reporting schedules including financial statement disclosures for revenue in 10Q and 10K.
• Recommend efficiency and effectiveness improvements as appropriate.
• Be a key resource for the team supporting internal and external audits.
• Develop and maintain strong relationships with internal finance team members and cross functional teams.
• Assist with other special projects as needed.

Skills & Experience:

• Bachelor’s degree in Accounting or Finance.
• 3-5 years professional experience, including at least 1 year of industry experience in revenue recognition with company subject to ASC 606.
• CPA and big 4 experience (preferred)
• Advanced excel skills required and ability to work with large volumes of transactional data.
• Strong analytical, interpersonal and communication skills
• Ability to manage multiple deadlines and competing priorities in a fast paced and dynamic environment

Experience with Netsuite and SalesForce. RevPro experience is a plus.

Perks & Benefits:  

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
• Generous PTO policy and wellness days to log off and recharge  
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan 
• 401K Plan with employer match 
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development 
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness 

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.  

#LI-CS1

Apply Here

Senior SEC Analyst

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.  

Role Overview: 

ON24 is looking for a Senior SEC Analyst to expand our team and support the growth of our company. As a successful candidate, you will enjoy the challenges of quarter-end close and SEC reporting, including the preparation of financial statements and related disclosures. You will assist with technical accounting research and prepare white papers. You will have the commitment to deliver quality results under tight deadlines in a rapidly changing environment. You are a dedicated team-player, self-motivated, and extremely organized and detail-oriented. 

Responsibilities:  

• Assist with the preparation of Forms 10-K/10-Q and XBRL review. 
• Prepare financial statements including statement of cash flows 
• Prepare supporting schedules and documentation for SEC filings and perform tie-out. 
• Prepare quarterly and annual disclosure checklists. 
• Assist with the preparation of earnings release tables. 
• Perform technical research and prepare technical accounting memo. 
• Evaluate business transactions for proper U.S. GAAP accounting treatment, including accounting and disclosure recommendations 
• Assist with the implementation and ongoing monitoring of significant new accounting pronouncements. 
• Skill in stock-based compensation accounting. 
• Perform other duties and projects as assigned. 

Skills & Experience:  

• BA/BS in Accounting or Finance. 
• CPA required. 
• 6+ years of financial reporting and auditing experience, with at least 3+ years of public accounting experience as well as experience working in the external reporting function of a public company. 
• Good understanding of financial statements, U.S. GAAP and SEC reporting rules. 
• Ability to manage multiple assignments with competing priorities and meet tight deadlines. 
• Strong attention to detail. 
• Ability to analyze and question data for reasonableness and proper accounting. 
• Experience with Workiva Wdesk. 
• Collaborative and can be flexible in his/her approach. 
• Extended hours during peak filing times required. 

Perks & Benefits: 

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans  
• Generous PTO policy and wellness days to log off and recharge   
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days 
• Employee Stock Purchase Plan  
• 401K Plan with employer match  
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development  
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness  

EEOC: 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records 

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Apply Here

Product Management Director

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

Role Overview

ON24 is seeking a Product Management Director to help drive the product strategy and revenue goals of ON24’s offerings. This person will be responsible for the planning, creation and delivery of new and existing products and product capabilities. This includes gathering and prioritizing product requirements, refining the product vision, and working closely with a cross functional team to deliver new and enhanced solutions in a timely manner. The ideal candidate will have experience with SaaS software with experience in product development, be a strong communicator in both written and verbal formats and be well versed in Agile development processes.

Responsibilities

• Evolve the product roadmap for their areas of ownership through analysis of market trends, competitive data, and customer input
• Manage and prioritize product backlogs for areas of ownership
• Define and develop new products and features.
• Translate product vision and priorities into detailed product requirements.
• Manage product rollouts by participating in cross-functional teams, helping to produce product collateral, and training/communicating to stakeholders.
• Track product utilization and adapt the roadmap/backlog accordingly.
• Collaborate effectively with engineering, design, and delivery teams.
• Provide product expertise and consultation to sales and customer services teams.

Skills & Experience

• 7-10+ years of product management experience with tech companies.
• Demonstrated track record of delivering B2B products/services to market.
• Proven ability to transform abstract requirements into shippable product.
• Experience working with cross-functional teams.
• Strong background of effective communication with a variety of roles (technical and non-technical)
• Ability to execute on both tactical and strategic levels
• Understanding of Sales and Marketing software products, processes, and Marketing/Sales generated data
• Experience working with UI/UX Design teams and customers to deliver top notch experiences
• Product marketing experience a plus.
• Expert knowledge of SaaS software development and Agile processes.
• Understanding of Sales and Marketing software products, processes, and Marketing/Sales generated data
• Passion for technology with a technical understanding of web marketing, online applications, and internet services markets.
• Self-motivated strategic thinker with proven ability to manage multiple projects, set priorities, and meet deadlines.
• Strong communications skills and experience working with company executives and senior management.

Perks & Benefits:

• Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
• Generous PTO policy and wellness days to log off and recharge
• 11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
• Employee Stock Purchase Plan
• 401K Plan with employer match
• Reimbursements covering home office expenses, cell phone use, weekly team lunches, and classes for professional and personal development
• Fitness and wellness perks including ClassPass and discounted memberships with 24 Hour Fitness

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-MK
#LI-United States

Apply Here